Knowledge Base/Support/FAQs and Tips

How do I process an order?

Roy (MetrixApps)
posted this on November 02, 2011 17:24

  1. Log into your Metrixstream admin.
  2. Now that you are on the home page, click on the "Sites" button.
  3. Choose the web site for which you would like to check the orders.
  4. Now that you are on the desired site admin, find the link "ORDERS" in the text navigation below the breadcrumbs. Click it.
  5. On the Orders page, you can filter which orders you see by date and state of the order. You will not be able to process the orders until they are in the "charged" state. The reason for the different states is, they allow you to see the user's progress at each stage of the transaction. If they don't follow through with it, you'll be able to make an informed guess as to why. The different states are as follows: 
    • Checkout - The user has chosen to check out the product he'd like to buy. NO PAYMENT HAS BEEN MADE.
    • Checkout / Third Party - The user has navigated to the merchant's page. NO PAYMENT HAS BEEN MADE.
    • Charged - The user has successfully checked out the items in the shopping cart and has made a successful payment.
    • Held - You have placed the transaction on hold.
    • Shipped - You have successfully completed processing the order and have shipped the goods.
    • Voided - You have voided the transaction.
  6. Find the "charged" order you would like to process and click on the Transaction number. 
  7. Now you are on the individual transaction page. Here, you should review the transaction and information associated with it.
  8. Once you are satisfied with your review, you have the choice to Ship, Hold, or Void the transaction in the section titled, "ORDER ACTIONS" at the top of the page.
  9. Click the "SHIP" button. 
  10. Here you will choose the Supplier (Your Company) and input the Shipment tracking information. You will be able to add comments to the order as you see fit. 
  11. Below the comment text field, click the "SHIP" button. (Make sure that you have correctly managed the inventory that you are shipping. If there aren't enough items in the inventory, you will not be able to finish processing the order.) The state should be changed to "Shipped".